Seriously?
Apr. 17th, 2018 04:45 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
davidgillonWe were contacted by the CCG complaints person and told that the manager of the nurse-asssessor we've been having problems with would phone my sister after school hours on Monday (as Andrea teaches she can't take calls during work hours, as I wasn't present for the behaviour we're complaining about it has to be her, not me). No indication as to why. So Andrea and I sat waiting for the call with our notes in front of us from 4:30 to 6:00.
*Crickets*
*Tumbleweed*
*Crickets*
Not even a text to say she couldn't manage it, and Andrea had had to walk out of a governor's meeting to deal with this.
Needless to say complaints person will have found a new complaint on her answerphone this morning.
The entire organisation is an utter shambles.
no subject
Date: 2018-04-17 05:00 pm (UTC)no subject
Date: 2018-04-17 05:00 pm (UTC)no subject
Date: 2018-04-17 06:16 pm (UTC)no subject
Date: 2018-04-17 06:45 pm (UTC)Good for you. Nothing for them. I'm so sorry.
no subject
Date: 2018-04-17 07:59 pm (UTC)no subject
Date: 2018-04-19 01:09 am (UTC)Yeah, right.
"She'll call you on Wednesday at 5pm"
She did at least leave a message this time, to say she couldn't make the call and would try on Thursday. Andrea had to text her back to say she can't guarantee being available either day because of school stuff. Utter shambles.