davidgillon: A pair of crutches, hanging from coat hooks, reflected in a mirror (Default)
David Gillon ([personal profile] davidgillon) wrote2018-04-17 04:45 pm
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Seriously?

We were contacted by the CCG complaints person and told that the manager of the nurse-asssessor we've been having problems with would phone my sister after school hours on Monday (as Andrea teaches she can't take calls during work hours, as I wasn't present for the behaviour we're complaining about it has to be her, not me). No indication as to why. So Andrea and I sat waiting for the call with our notes in front of us from 4:30 to 6:00.

*Crickets*

*Tumbleweed*

*Crickets*

Not even a text to say she couldn't manage it, and Andrea had had to walk out of a governor's meeting to deal with this.

Needless to say complaints person will have found a new complaint on her answerphone this morning.

The entire organisation is an utter shambles.


 


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hilarita: stoat hiding under a log (Default)

[personal profile] hilarita 2018-04-17 05:00 pm (UTC)(link)
Oh good grief.
radiantfracture: Beadwork bunny head (Default)

[personal profile] radiantfracture 2018-04-17 05:00 pm (UTC)(link)
Ugh, I'm sorry.
yhlee: Animated icon of sporkiness. (sporks (rilina))

[personal profile] yhlee 2018-04-17 06:16 pm (UTC)(link)
Ugh, so sorry she's being terrible again. Best wishes getting heard soon.
sovay: (What the hell ass balls?!)

[personal profile] sovay 2018-04-17 06:45 pm (UTC)(link)
Needless to say complaints person will have found a new complaint on her answerphone this morning.

Good for you. Nothing for them. I'm so sorry.
hamletta: (Default)

[personal profile] hamletta 2018-04-17 07:59 pm (UTC)(link)
Grrrrr
davidgillon: A pair of crutches, hanging from coat hooks, reflected in a mirror (Default)

[personal profile] davidgillon 2018-04-19 01:09 am (UTC)(link)
"She had the wrong number for you"

Yeah, right.

"She'll call you on Wednesday at 5pm"

She did at least leave a message this time, to say she couldn't make the call and would try on Thursday. Andrea had to text her back to say she can't guarantee being available either day because of school stuff. Utter shambles.
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