Pissed Off at eBay

[davidgillon]

So last night I found out that there had been a breakdown in communication and the wheelchair vendor had in fact paid for return postage a week ago.

But that just showed up another issue, eBay expect me to take it to the Post Office.

It's a wheelchair, it's large, it's bulky, once it's wrapped it won't even roll.

I'm a wheelchair user.

How do they expect me to get it there? Balanced on my head?

Grr!

I was particularly unhappy with the eBay phone operator's ''But who looks after you? Who gets your groceries?' Seriously?

Equally unimpressed by 'Put me through to your complaints department." "We don't have one" (Yet then gave me an address at the end of the conversation).

*grumble* *mutters darkly*

 

 

Comments

[hilarita]

It's 20-fucking-16 - I get my groceries on the internet, like everyone else!

[davidgillon]

Absolutely!

Though since I've had the chair I've gone back to shopping for muself.

Of course the actual intention was to demonstrate that I was mistaken/lying by saying I have no one to take it to the Post Office.

Interestingly just had the US based @AskEbay say of course it should be picked up. Double standards clearly.

[hilarita]

The whole thing was very patronising, and assumes you need someone to 'take care' of you. But really, picking 'groceries' as a thing that you have to be able to get out and about and hold on to stuff is so completely oblivious of the fact that it's 2016, and the internet can provide. The internet can even get them brought right inside the bloody house, and probably even put at a nice height for putting away. How very 1950s.

[davidgillon]

Absolutely!

[sovay]

How do they expect me to get it there? Balanced on my head?

Teleport it. It's your compensatory disability superpower.

[davidgillon]

{Applauds}!

[untonuggan]

ha omg you win the internet

[cosmolinguist]

OH MY GOD how much do I hate the "who looks after you?" stuff. Especially now if I'm out in public, in which case either a) the friend/partner with me is treated as a carer, because obviously no one would spend time around a disabled person if they didn't have to! Or b) I'm on my own and treated as if I'm AWOL from aforementioned carer.

[davidgillon]

It's the first time it's ever happened to me. I was gobsmacked.

I tweeted about it ('How do they expect me to do it? Balance it on my head?') and ebay's @AskeBay account is actually being helpful. I've just sent them an email with the details. Their initial response, before they worked out I was in UK, was 'of course we should pick it up', so either they sort it out, or they demonstrate two difference standards being applied to disabled customers in States and UK.

[untonuggan]

"i cannot possibly conceive of how you could possibly get around! what device would enable you to move independently??? what device would allow you to summon people to your house???"

*headdesk*

[davidgillon]

Yup, sigh. And worse, doing it to undermine me.

[lilysea]

I was particularly unhappy with the eBay phone operator's ''But who looks after you? Who gets your groceries?' Seriously?

*rage*

Because "I DO in my OTHER WHEELCHAIR, BUT I CAN'T CARRY A SECOND WHEELCHAIR WHILE USING A WHEELCHAIR" is just so hard to grasp. A Nobel science prize will be awarded to the first person to understand this mystery.

No, wait. The opposite of that.