Oh, for God's sake!

[davidgillon]

Normally I use my desktop for eBaying, but that's out of action at the moment (fairly certain it's a dud on-off switch, but you have to dismantle the entire PC to get at the connector, and I've got a horrid feeling it's proprietary), so when I went to bid on a bargain earlier (£400+ worth of wheelchair cushion that eventually went for £62) I used my laptop, which promptly froze as Kaspersky tried to open up a safe browser window in Firefox. And of course the sale expired before I had time to troubleshoot it as I was trying to drop in a literally last minute high bid.

On further poking, Kaspersky seems completly unable to open a safe browser window for eBay. and I'm not certain if it can manage for anything else either. I've got a very plain vanilla Win 10 setup, and I'm pretty certain I've gotten in on the laptop in the past, so it looks like Kaspersky and Mozilla are back to playing silly buggers with each other, where each new version of Firefox screws up Kaspersky's interface until they can play catch up. There is a solution, I've dug into Kaspersky's settings and turned it off for eBay, but what's the point of browser companies urging us to have working security software if your browser then stops the security software from working?

Grrrr!!!!!

Comments

[hilarita]

In today's 'fun with tech support' I got to a) try to troubleshoot the projector that was playing silly buggers (solution, just use VGA not HDMI) then b) discover VGA was fucked with Macs, so you had to use Windows and then c) help people work out how to launch their presentation in a Windows 8.1 environment (it might have been Windows 10, but it was one of the stupid tile-y interfaces).

[sovay]

I used my laptop, which promptly froze as Kaspersky tried to open up a safe browser window in Firefox.

I thought at first that Kapersky was the name of your laptop and was about to ask who it was named after, but I am afraid I have no suggestions for the actual issue. You have probably already seen that typing "Kapersky Firefox" into a search engine autocompletes with "Problem."

[davidgillon]

Kaspersky is one of the major security software brands, in this case Russian in origin, and the one to which I traditionally pledge my allegiance ;) It's normally very reliable, but it and Firefox just don't get on.