Telephone manner: null point

[davidgillon]

Me (on phone): Hi, can I order a repeat prescription.

Chemists: No.

She did eventually explain they aren't taking repeats over the phone anymore, and I now have to email my GPs surgery to get it sent to them instead. Well, initially she just said "you need to email", it took a surprising amount of prodding to find out who I have to email.

 

Here's hoping the surgery is up to speed on this. I know some of the GP apps can do this, but the one my GP was signed up to wouldn't do it for a controlled drug, which was why I started ringing the chemists for repeats in the first place.

Comments

[vass]

Well, initially she just said "you need to email", it took a surprising amount of prodding to find out who I have to email.

Ugh, I hate that. Good luck.

[davidgillon]

What amazed me is she wasn't deliberately trying to be unhelpful, she was just really, really bad at giving you the information you needed.