You should probably have told me that before I paid

Seeing as my LNER account was giving shenanigans and the last time I used it the tickets by post didn't actually arrive, I decided to pop down to the local station (Southeastern, not LNER, but everyone covers travel on everyone else) and buy my train tickets the old-fashioned way.

So I roll up to the ticket desk and tell the guy I need to go from X to Y on the Zth and back a few days later, "And obviously I'll need the wheelchair space for that."

He pokes at his machine for several minutes and announces a price.

Me: "That's fine for the outbound, but I checked before I came out and the return leg should be £10 less".

Him: Grumble, poke. "Okay, yes, there's two options and one of them is cheaper." (So why didn't you/your system find them?)

So I swipe my card and he prints out the tickets.

And only then does he tell me: "I can't book the wheelchair space from my system, you need to ring our passenger assistance people, you'll know their number".

For godssakes, this is a major commuter station, the teeny little (Northern) station at my mother's can book the assistance, the wheelchair space and print me out a summary of everything, there's no excuse for Southeastern not having the same capabilities in place.       

I'm all in favour of keeping ticket offices*, the idea of everyone booking online ignores the digital divide, but some stations are far better than others at handling assistance requests and there really is no excuse.

I didn't ring Southeastern's passenger assistance, because no, I don't know their number, I do however know LNER's who sorted it straight out.

* There's currently a train operating company** campaign to do away with all of them, and it's absolutely blatantly obvious that it will then be followed by making more stations completely unmanned. 

** Clearly orchestrated by the government, who've already been told this will breach the Equality Act by their own access body.