Seriously?

We were contacted by the CCG complaints person and told that the manager of the nurse-asssessor we've been having problems with would phone my sister after school hours on Monday (as Andrea teaches she can't take calls during work hours, as I wasn't present for the behaviour we're complaining about it has to be her, not me). No indication as to why. So Andrea and I sat waiting for the call with our notes in front of us from 4:30 to 6:00.

*Crickets*

*Tumbleweed*

*Crickets*

Not even a text to say she couldn't manage it, and Andrea had had to walk out of a governor's meeting to deal with this.

Needless to say complaints person will have found a new complaint on her answerphone this morning.

The entire organisation is an utter shambles.