Not heard that excuse before...
Jan. 23rd, 2025 05:42 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
davidgillonThought I'd have to do a Tanny Grey-Thompson and drag myself off an LNER train at KX earlier after passenger assistance failed to show. And while TGT had it happen in the wee small hours this was twenty to three in the afternoon.
And it's not even as if I did turn up and go, the assistance has been booked for 10 days, and Darlington said they'd confirm I was on my way when they put me aboard, which would still have given KX two and a half hours notice.
I sent at least two different passengers and a cleaner looking for someone to sort it, but *crickets* *tumbleweed* *crickets*
(This is where the Azumas aren't as good as the 225s and the 125s, the wheelchair spaces on those were in the coaches either side of the buffet coach, so there was always people about with comms, while on the Azumas they're in the end coaches, which is fine for 1st Class with the guard and the driver stood there, but if you're in Standard class there's no train staff within a couple of hundred metres).
As there's a grab handle on either side of the doorway I was gradually leaning further and further out to try and see if anyone was coming. Until eventually there was a panicked message over the in-train tannoy saying not to do that and someone was on their way, really. They even had a cleaner come by and tell me the same thing.
Two Passenger Assistance staff eventually turned up after about 15 minutes. I asked the one who did the ramp what had happened and he said he didn't know, they'd just got the message to come and get me.
Halfway down the platform I met another PA guy, who said "Sorry about that, your train was early, that was why there was no one there."
My train was due in at 14:39, guess what time it arrived....
And it's not even as if I did turn up and go, the assistance has been booked for 10 days, and Darlington said they'd confirm I was on my way when they put me aboard, which would still have given KX two and a half hours notice.
I sent at least two different passengers and a cleaner looking for someone to sort it, but *crickets* *tumbleweed* *crickets*
(This is where the Azumas aren't as good as the 225s and the 125s, the wheelchair spaces on those were in the coaches either side of the buffet coach, so there was always people about with comms, while on the Azumas they're in the end coaches, which is fine for 1st Class with the guard and the driver stood there, but if you're in Standard class there's no train staff within a couple of hundred metres).
As there's a grab handle on either side of the doorway I was gradually leaning further and further out to try and see if anyone was coming. Until eventually there was a panicked message over the in-train tannoy saying not to do that and someone was on their way, really. They even had a cleaner come by and tell me the same thing.
Two Passenger Assistance staff eventually turned up after about 15 minutes. I asked the one who did the ramp what had happened and he said he didn't know, they'd just got the message to come and get me.
Halfway down the platform I met another PA guy, who said "Sorry about that, your train was early, that was why there was no one there."
My train was due in at 14:39, guess what time it arrived....
